Privacy Policy

Effective Date: November 6, 2025

This Privacy Policy explains how Crafted by Mhairi (www.craftedbymhairi.co.uk) collects, uses, and protects your personal information when you visit our website or make a purchase. We are committed to safeguarding your privacy in compliance with applicable laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect details such as your name, email address, shipping address, phone number, and payment information.
Usage Data: We automatically collect information like your IP address, browser type, pages visited, and device information through cookies and similar technologies.
Other Data: If you provide feedback or interact with our site, we may collect that content.

We do not collect sensitive information unless necessary for your order (e.g., custom pet portraits), and we never collect data from minors without parental consent.

2. How We Use Your Information

To process and fulfil orders, including shipping and customer support.
To send marketing communications (with your consent, and you can opt out anytime).
To improve our website and services based on usage analytics.
To comply with legal obligations or prevent fraud.

3. Sharing Your Information

We share data only as needed:

With service providers (e.g., payment processors like Stripe or PayPal, shipping partners like Royal Mail).
If required by law, or to protect our rights. We do not sell your personal information to third parties.

4. Data Security

We use reasonable security measures, such as encryption and secure servers, to protect your data from unauthorized access. However, no online transmission is completely secure.

5. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Object to processing or withdraw consent.
Request data portability.

To exercise these rights, contact us at craftedbymhairi@gmail.com. We will respond within one month.

6. Cookies and Tracking

Our site uses cookies for functionality and analytics. You can manage preferences via your browser settings. For more details, see our Cookie Policy (if applicable).

7. International Transfers

If you're outside the UK, your data may be transferred to and stored in the UK, where privacy laws may differ.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted here with a new effective date.

9. Contact Us

For questions, email us at craftedbymhairi@gmail.com