Shipping Policy

Effective Date: November 6, 2025

This Shipping Policy outlines the terms and conditions for shipping, delivery, and returns for purchases made through Crafted by Mhairi (www.craftedbymhairi.co.uk). We aim to provide clear and reliable service to our customers.

1. Shipping Destinations

We currently ship exclusively to addresses within the United Kingdom (UK). We do not offer international shipping at this time.

2. Order Processing

Orders are typically processed within 1-3 business days after payment confirmation. During peak periods or for custom items (e.g., personalized pet portraits), processing may take longer. You will receive an email confirmation once your order has been processed and shipped.

3. Shipping Methods and Costs

We use Royal Mail for delivery. Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Standard shipping options include:

Royal Mail 1st Class or 2nd Class. All shipping fees are non-refundable.

4. Delivery Timeframes

Once shipped, delivery within the UK typically takes 1-2 business days, depending on the shipping method selected and your location. Please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or customs (if applicable). We are not responsible for delays caused by these external factors.

5. Returns and Refunds

We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Custom or personalized items (e.g., pet portraits) may not be eligible for returns unless faulty.

Return Process: Contact us at craftedbymhairi@gmail.com within 30 days to initiate a return. You are responsible for the cost of return postage and any damage to the item during return transit.
Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method, excluding shipping costs. Refunds typically take 5-10 business days to appear on your statement.
Faulty or Damaged Items: If an item arrives damaged or defective, please contact us immediately with photos for a replacement or full refund, including return shipping costs.

6. Lost or Undelivered Packages

If your package is lost or undelivered, please contact us within 14 days of the expected delivery date. We will investigate with the carrier and provide a resolution, which may include a refund or replacement.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a new effective date.

8. Contact Us

For any questions about shipping or returns, email us at craftedbymhairi@gmail.com or visit our contact page.