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Terms & Conditions

Effective Date: November 6, 2025

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These Terms & Conditions ("T&C") govern your use of the Crafted by Mhairi website (www.craftedbymhairi.co.uk) and any purchases or interactions with our services. By accessing or using the site, you agree to be bound by these terms. If you do not agree, please do not use the site.

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1. Use of the Website

  • You must be at least 18 years old or have parental consent to use this site.

  • You agree not to use the site for any unlawful purpose, to interfere with its operation, or to transmit harmful content.

  • We reserve the right to suspend or terminate access for violations.

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2. Products and Services

  • We offer eco-conscious, handcrafted items such as personalized pet portraits and beeswax candles.

  • Product descriptions are accurate to the best of our knowledge, but colours and details may vary due to handmade nature.

  • Prices are in GBP and subject to change without notice. All orders are subject to availability.

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3. Orders and Payments

  • Orders are confirmed upon payment. 

  • Shipping is limited to the UK. Refer to our Shipping Policy for details on processing, costs, and returns.

  • Returns are accepted within 30 days; customers are responsible for return postage and any damage during transit.

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4. Intellectual Property

  • All content on the site, including images, designs, and text, is owned by CraftedbyMhairi or licensed to us. You may not reproduce, distribute, or use it without permission.

  • Custom designs (e.g., pet portraits) remain our intellectual property unless otherwise agreed.

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5. Limitation of Liability

  • We provide the site and products "as is" without warranties. We are not liable for indirect, consequential, or incidental damages.

  • Our liability is limited to the purchase price of the product in question.

  • We are not responsible for delays or issues caused by third parties, such as carriers.

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6. Privacy and Data

  • Your use of the site is also governed by our Privacy Policy, which explains how we handle your personal information.

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7. Governing Law

  • These T&C are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England.

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8. Changes to These Terms

  • We may update these T&C at any time. Changes will be posted here with a new effective date. Continued use of the site constitutes acceptance.

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9. Contact Us
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